Privacy Notice

At VE Commercial Vehicles Limited (referred to as ‘VECV’, ‘we’, ‘us’, or ‘our’), we value the trust of the individual using this website your (“User/You/Your”) when You share your Personal Information/Data with us and recognize that You may be concerned about the information provided to us and about how we handle that information. We understand that privacy is important to You. We are committed to treating Your personal information with care and integrity. 
 

This Privacy Notice (“Privacy Notice”) is aimed at providing You with comprehensive information, inter alia, with respect to the following:

1.   What Personal Information we collect from You;

2.    The manner in which Personal Information is collected;

3.   How we use/process Personal Information during and after Your engagement with us;

4.   Purposes (both specific and general) for which we use the Personal Information;

5.   How we protect the Personal Information and keep it safe; and

6.   What are Your rights with respect to the Personal Information which You choose to share with us. 
 

The information contained under this Privacy Note is intended to enable You to provide us with a free, informed, unconditional and unambiguous consent for sharing and processing Your Personal Information for the specific purposes as provided hereunder.
 

For the purposes of this Privacy Notice, “Personal Information / Personal Data” shall mean and include any information or piece of information that could identify You either directly (e.g., Your name, phone number, email ID, etc.) or indirectly (e.g., a unique ID number). If anything in this Privacy Notice conflicts with the local law, the local law shall prevail.

1. Introduction

Welcome to https://www.volvobuses.com/in/coaches/buy/volvo-snap-win-contest.html (the “Website”). By accessing or using this Website, You acknowledge and consent to the collection, processing, and use of Your personal information/data in accordance with this Privacy Notice.

VECV is committed to protecting Your privacy and ensuring transparency in how we handle Your information. This Privacy Notice outlines the types of personal data we collect, how we collect it, how we use it, and Your rights regarding Your information.

The data collected through this Website helps us personalize Your experience, facilitate service requests such as vehicle bookings, test drives, exchange evaluations, and loan applications, and improve our products and services.

By using this Website, You agree to the terms outlined in this Privacy Notice. If You do not agree with any part of this notice, please refrain from using the Website.
 

• Your personal details, including first name, last name, mobile number, email address, postal address, city, state, postal code, and your t-shirt size preference.

VECV processes this information to manage the contest and facilitate relevant communications regarding the contest and related activities.
 

4.   How do we collect the information?

VECV collects personal data directly from You through various sources and channels, including:

• The submissions sent to Us by You on the Website.
• Promotional links and submission forms shared via VECV’s official social media platforms, including instagram, twitter, facebook, and linkedIn.

VECV ensures that all data collection methods align with applicable privacy laws and are used only for legitimate business purposes, including service fulfillment, user engagement, and website optimization.
 

5.   How do we use the information?

The personal data collected by VECV is processed to facilitate the contest, manage submissions, and enhance user engagement. The information provided by participants may be utilized for the following purposes:

• Internal presentations and reports.
• External communications and promotional materials, including but not limited to brochures, calendars, coffee table books, posters, standees, backdrops, newsletters, email campaigns, hoardings, videos, and social media posts.
• Branding and marketing collateral such as merchandise items (e.g., coasters, bags,t-shirts, canopies, and flags).

VECV is committed to handling Your personal information responsibly, ensuring that all processing activities comply with applicable data protection laws and regulations.
 

6.   Why are we allowed to collect and use Your Personal Information?

We may collect and use Your Personal Information when one of the following applies:

•  To fulfill contractual obligations when You request a service, entering into contest with us or use the Website, we process Your personal information to take steps before entering into a contract or to perform a contract; 
• To comply with the Applicable Laws;
• We need to use Your Personal Information for legitimate business purposes i.e. for running our business successfully;
• For the establishment, exercise or defense of legal claims or proceedings, if required;
• To protect Your vital interests or those of others; and
• Because it is necessary for reasons of substantial public interest, based on the Applicable Laws.
   

7.  For how long will VECV keep the Personal Information?

VECV will retain your personal information for a period of six (6) months, or as long as necessary to fulfill the purposes outlined in this Privacy Policy, including the administration of the contest and related engagements.
 

Your data will be retained until one or more of the following conditions are met:

•  The six-month retention period has expired, unless a longer retention period is required by applicable laws or regulatory obligations.
• You have requested the deletion of your personal data.
• Retention is no longer necessary for legal, operational, or business purposes.
   

After the expiration of the retention period, VECV will securely delete or anonymize your personal information in accordance with applicable data protection laws.
 

8.   With whom will VECV share the information?

VECV may disclose the Personal Information to other companies within the VECV Group, affiliates, subcontractors, vendors and suppliers who perform services on behalf of VECV, for any of the purposes set out in this Privacy Notice. VECV may also disclose the Personal Information to other entities if required to do so by law or court order. VECV may also disclose the Personal Information and the information / data approved by You for providing the necessary services. If VECV is involved in a sale or transfer of all or some of VECV’s business assets or operations, the Personal Information may further be transferred to the acquiring organization. Additionally, VECV may share the information including Personal Information with third parties for the purposes of such third parties’ marketing. 
 

9.   In what instances do we transfer Your Personal Information outside of Your home country?

We work in multiple countries across the world. Therefore, we may need to transfer and use Your Personal Information outside of the country where we collect it from You. We implement appropriate measures to protect Your Personal Information when we transfer Your Personal Information outside of Your home country and any such transfer of Personal Information outside India shall be undertaken in accordance with applicable laws. The data privacy laws in the countries we transfer it to may not be the same as the laws in Your home country. Law enforcement agencies, regulatory agencies, security authorities or courts in the countries we transfer Your Personal Information to may have the right to access Your Personal Information.
 

10.   How do we protect your Personal Information?

We want to make sure that Your Personal Information is not shared with or used by unauthorized parties. We use a variety of security measures and technologies to help protect Your Personal Information which is maintained at all times as per the procedures and parameters provided under Applicable Laws.

We carefully choose service providers to work with and ensure they have security measures and technologies in place to protect Your Personal Information, compliant with Applicable Laws.
 

While VECV has deployed the applicable security measures, VECV does not in any manner guarantee that the data transmission or storage system would at all times be secure and unbreachable. If You have reason to believe that Your interaction, or Personal Information with us is no longer secure, please immediately notify us using the details in the ‘Contact information’ section.
 

11.What are Your rights regarding your Personal Information?

As the owner of Personal Information, You have the right to:

•  Withdraw Your consent to us for processing Your Personal Information;
• Access information about Your Personal Information;
• Ask us to correct Personal Information You think is inaccurate or incomplete;
• Ask us to correct Personal Information You think is inaccurate or incomplete;
•  Seek grievance redressal before the applicable forum including but not limited to the Data Protection Board of India (as and when constituted); 
• In the event of Your death or incapacitation (either mentally or physically) and You are no longer in a position to exercise Your rights hereunder or under the Applicable Law, You may also nominate any other person to exercise such right on Your behalf; and
   

You can find out how to get in touch with us to exercise any of the abovementioned rights by looking at the ‘Contact information’ section. 
 

For Your protection, and to protect the privacy of others, we may need to verify Your identity before fulfilling Your request.
 

You may note that the processing of Your Personal Information is required by VECV for providing the services as described in the ‘How do we use Your personal information’ section. In the event You withdraw Your consent for the processing of Your Personal Information by VECV, VECV may not be able to provide You with certain or all services in a comprehensive manner.
 

12. Children’s Personal Information

We do not knowingly or intentionally collect or process any personal information from children under the age of 18 years. If You are under the age of 18 years, You are strongly advised to not submit any Personal Information to VECV through any mode or means. Parents and legal guardians are encouraged to monitor their children’s activities and help us enforce this Privacy Notice by teaching their children never to provide Personal Information to VECV. If You have reason to believe that we may have received Personal Information of a child under the age of 18 years, please feel free to contact us at Privacy@VECV.in and we will use reasonable efforts to delete such Personal Information and share a confirmation of the same with You.
 

13.Contact Information 

If You want to exercise Your rights, have any questions about this privacy notice, need more information or would like to raise a concern, You can do so by contacting VECV at Privacy@VECV.in.
 

14.Governing Law

The access to and use of the Website is subject to the terms and conditions of our Privacy Notice and all applicable laws including but not limited to the Data Protection Act Digital Personal Data Protection Act, 2023 (as and when notified), any rules thereunder and any other applicable data protection, privacy or similar laws and regulations as may be amended from time to time (“Applicable Laws”). This Privacy Note and the terms contained herein, shall at all times be subject to the laws of India.
 

15.Updates to this Privacy Notice

From time to time, we will update this Privacy Notice. Any changes that are made to the contents of this Privacy Notice shall be shared by VECV with You (if required under Applicable Law) You would be required to provide a fresh consent to VECV.